Shipping and Returns Policy
All sales are final. We do not accept returns or replacements in the case where the customer needs a smaller or larger size. Please be sure to review the size charts before ordering to ensure the best fit for your purchase.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue. Contact us by email and make sure to include an image of the defective, damaged, or wrong item for our team to review with your submission. To be eligible for an exchange, your item must be in the same condition that you received it, unworn, unwashed, with its original tag attached and in its original package. You will also need to attach the receipt or proof of purchase to the email. All costs of return and exchange shipping are the responsibility of the customer. We will notify you once we’ve received and read your email with the above criteria, and let you know if the exchange was approved or not. If your exchange is approved, we will send instructions on where to send your package. Items sent back without first contacting our customer service representatives will not be accepted and the item purchased will be forfeited.
FEES, CUSTOMS, AND LOST, STOLEN, OR DELAYED SHIPMENTS
Once the order has been shipped from our store we have done everything in our power to fulfill your order and your package is in the hands of the shipping service. Live Life The Brand is not responsible for any lost, stolen, or delayed packages.
Any customs or import fees incurred on orders are the responsibility of the customer and will not be covered. We strongly recommend researching your countries import and customs fees before ordering so you are prepared to accept and pay any additional charges to receive your package.
If you believe your package has been lost or stolen we advise you to reach out to your local post office or postal service to inquire about your shipment. We are unable to reimburse or resend your order as the final delivery is the responsibility of your local postal service.
RETURNED TO SENDER ORDERS
Occasionally orders we have shipped are returned to us as undeliverable. If your order is returned to us, we will reach out to you via the email address associated with your order and confirm that your provided address is correct. Once you verify your address or provide us a new address, we will attempt to reship your order to you.
You will be responsible for reshipment costs to reship your order domestically and internationally.
Your friends at Live Life The Brand.
You can contact us at firstname.lastname@example.org.